Home Personal Development Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — Learn how to Take Radical Possession of Your Life and Profession (#724)

Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — Learn how to Take Radical Possession of Your Life and Profession (#724)

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Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — Learn how to Take Radical Possession of Your Life and Profession (#724)

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“There are two gaps that I feel are actually onerous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they suppose they’re one of the best on this planet.”

— Claire Hughes Johnson

Claire Hughes Johnson (@chughesjohnson) at present serves as a company officer and advisor for Stripe, a worldwide know-how firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 workers to greater than 6,000. At numerous instances, she led enterprise operations, gross sales, advertising and marketing, buyer assist, danger, actual property, and all the folks capabilities, together with recruiting and HR. 

Previous to Stripe, Claire spent 10 years at Google main a lot of enterprise groups, together with overseeing features of Gmail, Google Apps, and finally shopper operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Presents, and Google’s self-driving automobile challenge.  

Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She at present serves on the boards of the renewable power firm Ameresco, the multi-platform publication The Atlantic, the self-driving know-how firm Aurora Innovation, and the client administration software program firm HubSpot. 

Her e book is Scaling Individuals: Techniques for Administration and Firm Constructing. 

Please get pleasure from!

Hearken to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or in your favourite podcast platform. Watch the interview on YouTube right here.

Dropped at you by AG1 all-in-one dietary complement, LinkedIn Advertisements advertising and marketing platform with 1B+ customers:, and Momentous high-quality dietary supplements.

The transcript of this episode might be discovered right here. Transcripts of all episodes might be discovered right here.

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#724: Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — Learn how to Take Radical Possession of Your Life and Profession

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What was your favourite quote or lesson from this episode? Please let me know within the feedback.

Need to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Hearken to our dialog right here through which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren track of excessive reward, natural traction, rising up as a “free-range” youngster, studying historical Greek from an area monk, growing a singular worldview at any age, how one can make speedier selections, and way more.

#353: Patrick Collison — CEO of Stripe

SELECTED LINKS FROM THE EPISODE

  • Join with Claire Hughes Johnson:

LinkedIn | Twitter

SHOW NOTES

  • [07:51] Say the factor you suppose you can’t say.
  • [13:24] Detoxifying your left-hand column.
  • [19:59] Sufferer versus participant.
  • [29:49] Beneficial studying.
  • [36:53] The case for studying fiction.
  • [44:18] Crafting a working-with-me doc.
  • [52:07] Make the implicit express.
  • [57:29] An Irish Goodbye.
  • [58:34] Electronic mail insurance policies.
  • [1:03:58] Renegotiating the phrases of expectations.
  • [01:06:05] Listening for the quiet no.
  • [01:08:27] Cash versus time.
  • [01:10:14] Good guidelines might be liberating.
  • [01:12:59] Management and disappointment.
  • [01:17:59] Renegotiating previous disappointment.
  • [01:37:05] Asking a query versus stating an opinion.
  • [01:40:58] Coaching wheels for a “no.”
  • [01:42:26] Time, expertise, treasure, and testimony.
  • [01:46:37] Recognizing dangerous apples whereas hiring.
  • [01:48:37] When you’re not self-aware, how would you already know?
  • [01:51:08] Work type assessments for self-awareness constructing.
  • [01:58:38] Paragons of no.
  • [02:00:51] No extra boards.
  • [02:04:58] Pushers and pullers.
  • [02:11:50] Parting ideas.

MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW

“There are two gaps that I feel are actually onerous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they suppose they’re one of the best on this planet.”
— Claire Hughes Johnson

“How do you get outcomes? You get tremendous clear and clear about something implicit—you make it express, and also you’re clear. It is a course of. We’re going to undergo it to get to this end result. And what’s the end result we would like? Make it express.”
— Claire Hughes Johnson

“I’m simply sincere about, ‘I can’t do that effectively, and I feel you need somebody at their finest. It’s not going to be my finest.’”
— Claire Hughes Johnson

“My private entice is I feel I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And actually, the empathic factor to do is to say, ‘I’m going to do a chance evaluation. The possibility that I’m going to take a position/make a donation are sub 5 %. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have must electronic mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson

“There’s a motive these individuals are leaders. More often than not they’re 80 % of the best way there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or how one can do it; it’s to construct their confidence of their intuition after which, yeah, we are able to brainstorm the final 20 %.”
— Claire Hughes Johnson

“Individuals don’t be taught by being instructed solutions. … What you’re going to do if you happen to’re an excellent chief, an excellent instructor, is you’re going to guide them by means of studying with you and they will get to the reply and you’re going to have a good time them doing that.”
— Claire Hughes Johnson

PEOPLE MENTIONED

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